Umrah Pilgrims Can Get Rawdah Permits from NUSK Office Near Gate 365

In a recent announcement, Saudi authorities have made it easier for Umrah pilgrims to obtain permits for visiting Rawdah Al-Mubarak (Riyaz-ul-Jannah) — one of the holiest sites in Islam. Those unable to secure their Rawdah visit through the NUSK App can now visit the NUSK Office near Gate No. 365 of Masjid an-Nabawi in Madinah for direct assistance. This development aims to ensure that every Umrah pilgrim gets the opportunity to experience the spiritual peace of praying in the Rawdah.

Simplifying the Umrah Experience for All Pilgrims

Saudi Arabia’s Ministry of Hajj and Umrah has continuously worked to simplify the Umrah process by introducing advanced digital solutions such as the NUSK App. This app allows pilgrims to book Umrah slots, Rawdah visits, transportation, and accommodation — all in one place. However, given the massive influx of pilgrims, especially during peak Umrah seasons, many struggle to get Rawdah permits online due to full booking slots or technical issues.

To overcome this, the NUSK Office near Gate 365 has been set up to provide in-person help for pilgrims who could not secure their Rawdah appointment digitally.

How Pilgrims Can Obtain Rawdah Permits

The process of getting help from the NUSK Office is straightforward and designed to assist all Umrah pilgrims efficiently.

Steps to Follow:

• Visit the NUSK Office located close to Gate No. 365 of Masjid an-Nabawi in Madinah.
• Bring necessary documents including:
• A valid passport
• The Umrah visa used to enter Saudi Arabia
• Inform the staff about your issue with the NUSK App or unavailability of permit slots.
• The office team will guide you through the process and help secure your Rawdah appointment manually.

This arrangement ensures that pilgrims are not deprived of this deeply spiritual experience because of app-related issues or digital limitations.

Ministry of Hajj and Umrah’s Continued Efforts

A spokesperson from the Ministry of Hajj and Umrah stated that this initiative aligns with the Kingdom’s goal of offering a smooth and inclusive pilgrimage experience for all visitors. The ministry understands that some pilgrims — particularly elderly individuals or those unfamiliar with mobile technology — face challenges when using digital platforms.

“Our goal is to make every pilgrim’s Umrah journey seamless. The new assistance office near Gate 365 ensures that no one misses their chance to visit the Rawdah due to technical difficulties,” the official said.

The NUSK Office is staffed with multilingual personnel who provide help in Arabic, English, Urdu, Bahasa Indonesia, and other languages to accommodate diverse groups of pilgrims from across the world.

Why Visiting Rawdah Al-Mubarak Is So Important

The Rawdah Al-Mubarak (Riyaz-ul-Jannah) is a sacred area located between the Prophet Muhammad’s (PBUH) house and his pulpit within Masjid an-Nabawi. According to Islamic tradition, the Prophet described this area as “a garden from the gardens of Paradise.”

For millions of Muslims performing Umrah, offering prayer inside the Rawdah is a deeply emotional and spiritually fulfilling experience. However, the limited space and high number of visitors make managing entry a complex task — hence the necessity for a structured permit system managed through the NUSK App.

Digital Innovation Meets Human Support

Saudi Arabia’s Vision 2030 emphasizes modernizing pilgrimage management while maintaining spiritual integrity. The NUSK platform is a key part of this initiative, offering digital tools for:

• Umrah visa applications
• Rawdah and Ziyarah appointments
• Transportation and accommodation booking
• Guidance on holy site visits

However, not all pilgrims are tech-savvy or have consistent internet access while in the Kingdom. By combining digital services with on-ground assistance centers, such as the NUSK Office near Gate 365, Saudi authorities are ensuring inclusivity and convenience for all Umrah travelers.

Pilgrims Appreciate the Initiative

The new measure has been met with gratitude by Umrah pilgrims from around the world.

“I came for Umrah from Pakistan and couldn’t get a Rawdah slot on the app,” said Mohammad Imran, a pilgrim in Madinah. “The NUSK Office near Gate 365 helped me right away. The staff was polite and efficient. I was able to visit the Rawdah the same evening.”

Similarly, Fatima Ahmad, an Umrah pilgrim from Malaysia, shared, “It was my dream to pray in the Rawdah. When the app didn’t work, I thought I missed my chance. But the NUSK team made it possible — may Allah reward them.”

Key Information for Umrah Pilgrims

Ensuring a Hassle-Free Umrah Journey

The Saudi Ministry of Hajj and Umrah continues to roll out new measures to improve the Umrah experience — from easier visa issuance and e-permits to better transportation and digital guidance. This latest update concerning the Rawdah permit reflects the Kingdom’s dedication to both technological progress and compassionate service for its guests.

Pilgrims are encouraged to download and register on the NUSK App before traveling, as it remains the primary method for booking Umrah and Rawdah appointments. However, in case of technical difficulties or fully booked slots, the NUSK Office near Gate 365 stands ready to provide personal assistance.

This initiative marks another milestone in Saudi Arabia’s mission to make the Umrah pilgrimage more accessible, comfortable, and spiritually enriching. By establishing an in-person help center near Gate 365, authorities have ensured that every pilgrim — regardless of age, nationality, or digital familiarity — can fulfill their heartfelt wish of visiting Rawdah Al-Mubarak and experiencing the blessings of Madinah.

For Umrah pilgrims planning their journey, the message is clear: even if the NUSK App shows no available slots, do not lose hope — the NUSK Office is there to help you complete your spiritual visit.